Equal Employment Opportunity Office

The mission of the Equal Employment Opportunity Office is to manage the Commander's EEO program with the objective of eliminating unlawful employment discrimination. EEO provides quality program and management support services and promotes a diverse workforce founded upon equality of opportunity. It is the EEO Office's vision to have a workplace where every employee trusts they will be treated fairly and will be empowered to achieve their best. U.S. Army Africa (USARAF), U.S. Army Garrison (USAG) and tenant unit Commanders have firm anti-discrimination and harassment policies of “Zero” tolerance. Managers and supervisors must implement EEO into all personnel management functions, such as recruiting, selecting, hiring, training, developing, promoting, reassigning, evaluating, awarding, counseling, disciplining or separating employees. Decisions founded on prohibited personnel practices, preferential treatment, bias, prejudice or retaliation are not condoned.


It is the policy of the Department of Army and the Department of Defense to provide equal opportunity for all of its U.S. civilian employees, former employees or applicants for employment. Everyone has the inherent right to fair treatment, equal employment opportunities and a workplace free of harassment (sexual and non-sexual) and other types of unlawful discrimination.

See below for USAG Vicenza's EEO Policy Letters.

USAG-V Pol 10-12 Equal Employment Opportunity (EEO)

USAG-V Pol 11-12 Prevention of Sexual Harassment (POSH) and Other Forms of Unlawful Harassment

USAG-V Pol 12-12 Alternative Dispute Resolution (ADR) Program

USAG-V Pol 13-12 Policy for Implementation of 10 U.S. Code Section 1561, Complaints of Sexual Harassment & Investigations by Commanding Officers


Who May File a Complaint?

A U.S. civilian employee, former employee or applicant for employment who believes he or she has been discriminated against in an employment matter may file complaints of discrimination on one or more bases. Click on each word for an explanation of the policies covering types of discrimination:

Employees claiming discrimination based on sexual orientation may seek redress from the Merit Systems Protection Board; the Office of Special Counsel; the Negotiated Grievance Procedures, if applicable or the Administration Grievance Procedure.

Back to Top

C. Where to File a Complaint

Complaints may be filed at USAG Vicenza EEO Office or the Department of Army.

EEO Officer
USAG Vicenza, Bldg 305
Unit 31401, Box 30
APO AE   09630
Phone: DSN (314) 634-7976
Commercial: 011-39-0444-71-8207
FAX: DSN (314) 634-8207

Director of Equal Employment Opportunity
Compliance & Complaints Review Agency (EOCCR)
1st Floor, Room 109B
1901 South Bell Street
Arlington, VA


Back to Top

D. How to File a Complaint

Individual and Class Action complaints must first be presented to an EEO Official within 45 calendar days from the date of the matter alleged to be discriminatory, or in the case of a personnel action, within 45 calendar days of its effective date. Individuals may choose between participation in an alternative dispute resolution (ADR) process or traditional counseling. If ADR (Mediation) is elected, arrangements will be made to mediate the dispute. If traditional counseling is elected, an EEO Counselor will be assigned and will attempt to resolve the complaint during the pre-complaint process.



Back to Top

E. Program and Management Support Services

1. Management of Special Emphasis Program

The Special Emphasis Program promotes equal opportunity in hiring, advancement, training and treatment of each targeted group. This program advocates necessary change to overcome barriers that restrict equal employment opportunity for women, minorities and individuals with disabilities. The Special Emphasis Program encompasses the following programs:

- Native American/Alaskan Native employment program

 - Asian/Pacific Islander employment program

 - Black employment program

- Federal women's program

 - Hispanic employment program

 - Individuals with disabilities program

These programs were established to address those special employment issues and concerns affecting all employees and to serve in conjunction with all levels of management in designing a program that will further the installation's affirmative goals at USAG Vicenza and its tenant activities.

Special Emphasis Program objectives:

 - Act as a channel for communication between the workforce and management, seeking to create a climate of understanding and cooperation.

- Analyze statistical data concerning the composition of the workforce by organization and type and grade of positions in order to identify those areas in which minorities, women and individuals with disabilities are significantly underrepresented.

- Study issues involved in complaints of discrimination in order to identify patterns of practices, attitudes and other problem areas that result in the denial of equal opportunity for minorities, women and the disabled in employment, promotion, training, awards retention and recognition.

- Provide leadership to assure equal employment opportunity for persons regardless of race, color, national origin, sex, age, disability or religion.

 - Assist in the development and the execution of affirmative employment goals and establish feasible timetables for accomplishment of those goals.

 - Assist in planning and coordination of special observance activities with the Equal Opportunity Advisor.

- Provide an avenue for effective communication between minorities, women, people with disabilities and the installation and the local community.

2. Preparation and Implementation of Management Directive (MD) 715

This Directive provides policy guidance and standards for establishing and maintaining effective affirmative programs of equal employment opportunity under Section 717 of Title VII and effective affirmative action programs under Section 501 of the Rehabilitation Act. The Directive also sets forth general reporting requirements.

The overriding objective of this Directive is to ensure that all employees and applicants for employment enjoy equality of opportunity in the federal workplace regardless of race, sex, national origin, color, religion, disability or reprisal for engaging in prior protected activity.

There are six essential elements of compliance in the implementation of a Model EEO Program:

a. Demonstrated Commitment from the Agency Leadership

b. Integration of EEO into the Agency’s Strategic Mission

c. Management and Program Accountability

d. Proactive Prevention of Unlawful Discrimination

e. Efficiency

f. Responsiveness and Legal Compliance

The MD-715 Report is an annual reporting requirement. Managers and supervisors are active participants in the establishment of a Model EEO Program. All directorates within USAG Vicenza are responsible for completing the Management Directive (MD) 715 Supervisory Checklist and identify proactive steps taken to eliminate organizational EEO barriers. Managers and supervisors should seek the advice of the EEO office in completing this requirement.

Commanders and Senior Officials are provided with a “State of the Agency” briefing covering all components of the report, including an assessment of the performance of the agency in each of the six essential elements of the Model EEO Program. A report on the progress of the agency in completing its barrier analysis is provided to the Department of the Army.

3. Provide Training and Education

Training and education refers to the systemic approach taken by the agency to facilitate the learning of EEO job related competencies. This service provides employees with the necessary knowledge of EEO policies, practices and other available systems used to identify, prevent and eliminate barriers and discriminatory employment practices. The goal of training and education is to enable employees to transfer EEO knowledge, skills and behaviors into their day-to-day activities and work settings.

The following types of training are available through the USAG Vicenza EEO Office:

- Prevention of Sexual Harassment (Initial)

- Prevention of Sexual Harassment (Refresher: Supervisory and Non-Supervisory)*

- Basic EEO for Managers and Supervisors (Part 1 and 2)

- Alternative Dispute Resolution (ADR)*

- The American with Disabilities Act (ADA) and Reasonable Accommodation Procedures*

- Notification of Federal Employees Anti-Discriminatory/Retaliatory Act (No FEAR Act)*

- Remedial or Sanctioned EEO Training

- Other Training Opportunities

*Note: Biennial Training Requirements

From time to time, different training topics will be of Command, IMCOM or Army-wide importance and require special emphasis. These training topics will be announced and coordinated by the installation EEO office annually.

4. Management of the EEO Complaint Program

The USAG Vicenza EEO Office processes complaints of discrimination in accordance with AR 690-600 and other applicable directives and provides applicable reports. ADR is made available to all employees.

5. Advisory Services

EEO Program officials advise and provide appropriate assistance to managers/supervisors about the status of EEO within their areas of responsibility. The following types of advisory services are available through the USAG Vicenza EEO Office:

- Organizational Climate Assessments and Workforce Demographics

- Sensing Sessions or Focus Groups

- Research Special Problems

6. Provide Compliance and Program Services

EEO Program officials provide assistance in the development of command policy to ensure a workplace free of discriminatory harassment and emphasize commitment to equal employment opportunity. The following types of compliance and program services are available through the USAG Vicenza EEO Office:

- Command Policy Statements

- Interpretation of applicable EEO laws and regulations

- Surveys

- Staff Assistance Visits and Command Inspections

Back to Top

F. Reasonable Accommodation Procedures

Reasonable accommodations are adjustments or modifications to job application procedures, a job, employment practices, or a work environment that enable a qualified individual with a disability to enjoy equal employment opportunities. They are intended to enable qualified disabled individuals to perform the essential functions of a position, and designed to remove physical and procedural workplace or employment barriers.

This Army Guidance provides written procedures for processing reasonable accommodation requests made by Army employees and applicants with disabilities, throughout Army. These procedures will assist the Army in fulfilling its obligations for ensuring that Individuals with disabilities who request Reasonable Accommodation receive a proper response within the shortest time possible. Further, these procedures establish criteria for collecting and annually reporting data on the numbers and types of reasonable accommodation requests received and processed throughout the Army.

Reasonable Accommodation Procedures (Color Word Format)
Reasonable Accommodation Procedures (Search Capable PDF Format)
Appendix A:  Contact Information for Reasonable Accommodation (Fillable PDF Format)
Appendix B:  Confirmation of Request for Reasonable Accommodation (Fillable PDF Format)
Appendix E:  Denial of Accommodation Request (Fillable PDF Format)
Appendix F:  Reasonable Accommodation Information Report (Fillable PDF Format)

Back to Top


Dr. Martin Luther King's Birthday 15 January
African-American/Black History Month 1-28 February
Women's History Month 1-31 March
Asian Pacific American Heritage Month 1-31 May
Women's Equality Day 26 August
Hispanic Heritage Month 15 September-15 October
National Disability Employment Awareness Month 1-31 October
Native American Heritage Month 1-30 November

Back to Top

H. EEO Frequently Asked Questions

1. What is discrimination?
Discrimination is unfair treatment or denial of privileges because of an individual’s membership in a protected group.  
2. What services does the EEO office offer employees and managers?
The EEO office is here to serve Army civilian employees assigned to the United States Army Garrison Vicenza and Livorno and other employees with whom the agency maintains servicing agreements.  
3. Who may file an EEO Complaint?
Aggrieved individuals, covered under the USAG EEO servicing agreement, who feel they have been discriminated against based on race, age-40 or older, color, national origin, disability-mental or physical, religion, sex and retaliation/reprisal based on past participation in protected EEO activities. 
4. What is retaliation?
Retaliation, also referred to as reprisal, is the taking of any adverse action against an individual because of his or her prior participation in the EEO process or opposition to discriminatory practices.  
5. What are grounds for filing an EEO complaint?
Illegal discrimination as outlined in Title VII of the Civil Rights Act of 1964, which prohibits employment discrimination based on race, color, religion, sex or national original. Additionally discrimination based on one’s age and religions are grounds for filing complaints of discrimination.  
6. What is the difference between an EEO case and an employee grievance?
An EEO case is a situation where one perceives an injustice has occurred or a concerned should be addressed primarily because his/her: race, age-40 or older, color, national origin, disability-mental or physical, religion, sex and retaliation/reprisal based on past participation in protected EEO activities appear to be factors in the situation.
An employee grievance is an instance where one perceives an injustice has occurred or a concerned should be addressed, but illegal discrimination (race, age-40 or older, color, national origin, disability-mental or physical, religion, sex and retaliation/reprisal based on past participation in protected EEO activities) does not appear to be a factor in the situation.  
7. How long after a discriminatory incident occurs do I have to make a complaint?
An aggrieved individual should make contact with the EEO office not later than 45 calendar days from the alleged discriminatory event or at a point when the aggrieved became reasonably aware that she/he has experienced illegal discrimination.  
8. How long does it take to get resolution after filing an EEO complaint?
The EEO office cannot provide a specific resolution date, time, and/or scenario. When multiple factors and parties are involved, full coordination of events must take place to resolve your issues. There are timeframes, however, surrounding the traditional EEO counseling and EEO counseling which includes ADR.
Under the traditional forms of EEO counseling, where no ADR is elected, the counselor has 30 calendar days to seek resolution to the matters raised during counseling.
Under EEO counseling where ADR is elected, the EEO counselor has 90 calendar days to seek resolution to the matters raised during counseling.
If after the 30 or 90 days timeframe has passed-depending in which form of counseling is elected- and there is no resolution to the matters raised, the complainant will have 15 days to file a formal EEO complaint.  
9. Does my supervisor have to know I am filing an EEO complaint?
No, however, aggrieved individuals are encouraged to work cooperatively with their managers and supervisors on issues of concern prior to seeking EEO assistance.  
10. Will my visit be discussed with my supervisor?
Confidentiality is of utmost importance to meeting your needs. The EEO office may offer you anonymity in the pre-complaint/informal stage of your complaint. However, if you elect to file a formal case, your right to anonymity will be waived.  
11. What is Alternative Dispute Resolution (ADR)?
Alternative Dispute Resolution is a collection of efficient means of resolving disputes; mediation is a very popular and highly elected form of ADR.   
12. What is sexual harassment?
Unwelcome sexual advances, requests for sexual favors and other verbal or physical conduct of a sexual nature constitute sexual harassment when: (1) submission to such conduct is made explicitly or implicitly a term or condition of employment (2) submission to or rejection of such conduct by an individual is used as the basis of employment decisions affecting an individual; or (3) such conduct has the purpose or effect of unreasonably interfering with an individual’s work performance or creating an intimidating, hostile or offensive work environment. 
13. What should I do if I am a manager and an employee come to me with allegations of sexual harassment?
As a manager, you should review the allegations promptly and take immediate appropriate action. Appropriate actions might include: publicizing the organization’s ZERO tolerance policy; providing training; taking disciplinary action against the harasser; monitoring the situation on an ongoing basis and taking corrective action to create for the victim an employment situation absent alleged harassment.  
14. What is “reasonable accommodation” for a disabled employee?
Reasonable accommodations are adjustments or modifications to job application procedures, a job, employment practices, or a work environment that enable a qualified individual with a disability to enjoy equal employment opportunities. They are intended to enable qualified disabled individuals to perform the essential functions of a position, and designed to remove physical and procedural workplace or employment barriers.  
15. How do I contact an EEO counselor?
Contact the EEO Office at commercial telephone number 0444-71-717976 or DSN 314-614-7976.

Back to Top